FREQUENTLY ASKED QUESTIONS
FREE OF PRESERVATIVES & SWEETENERS
WE BELIEVE IN PROVIDING THE FRESHEST, MOST PURE, READY-TO-DRINK, COLD-BREW ICED TEAS AND THUS, ABSTAIN FROM ADDING ANY PRESERVATIVES (EG. CITRIC ACID) OR SWEETENERS THAT MAY ALTER THE SENSORY EXPERIENCE OR CREATE UNDESIRABLE HEALTH EFFECTS. AS A RESULT, KOLLO TEAS DO REQUIRE REFRIGERATION TO AVOID SPOILAGE. PLEASE NOTE: KOLLO TEAS ARE LIGHTLY PASTEURIZED FOR SAFE CONSUMPTION.
KOLLO TEAS ARE 24-HOUR COLD-BREWED TO PROVIDE A MORE DELICATE AND SMOOTH EXTRACTION WHEN COMPARED TO HOT BREWING. THE COLD-BREW PROCESS EXTRACTS LESS TANNINS AND CAFFEINE (ABOUT 1/2), WHILE MAINTAINING AS MANY OF THE BENEFICIAL ANTIOXIDANTS AS POSSIBLE. THIS BREW PROCESS RESULTS IN A LIGHTER, LESS ASTRINGENT, LESS BITTER AND LESS ACIDIC FLAVOR PROFILE THAN TRADITIONALLY FOUND IN MANY HOT-BREWED ALTERNATIVES.
SPECIALTY VS. COMMODITY TEA
KOLLO PARTNERS WITH PREMIUM “SPECIALTY” TEA FARMERS, WHO PRIORITIZE QUALITY (HARVESTING METHODS, TASTE, SUSTAINABILITY) OVER QUANTITY. SPECIALTY TEA PRODUCERS TAKE HONOR IN THE TRADITION OF TEA GROWING BY MINIMIZING USE OF CHEMICALS OR MACHINERY WHEN POSSIBLE. IN CONTRAST, MUCH OF THE TEA CONSUMED COMMERCIALLY IN TEA BAGS IS CONSIDERED “COMMODITY TEA” AND IS MEANT FOR MASS MARKET AS OPPOSED TO THE SPECIALTY MARKET CONSUMER.
SINGLE-ORIGIN & WHOLE-LEAF
KOLLO TEA LEAVES ARE EACH SOURCED WITHIN THEIR COUNTRY OF ORIGIN DURING ONE SEASON, ONE FARM, AND ONE CROP OF TEA. KOLLO TEAS UTILIZE FRESH, WHOLE LEAVES, RATHER THAN LOWER GRADE CRUSHED OR POWDERED TEA FOR THE MOST AUTHENTIC TASTING EXPERIENCE.
KOLLO TEA BOTTLE
KOLLO TEAS ARE PROUDLY HAND-BOTTLED IN LOS ANGELES, CALIFORNIA WITHIN CUSTOM, FRENCH-MADE, RECYCLABLE GLASS BOTTLES. KOLLO BOTTLES ARE DESIGNED WITH MINIMALIST ARTWORK TO SHOWCASE THE BEAUTIFUL COLOR OF THE BREWS, AS WELL AS BE REUSED FOR YOUR FAVORITE BEVERAGE OR SERVE AS A WATER CONTAINER FOR YOUR FLOWER OF CHOICE.
INGREDIENTS & NUTRITION
KOLLO TEAS HAVE JUST TWO INGREDIENTS: PREMIUM TEA LEAVES AND FILTERED WATER. ALL KOLLO TEAS ARE ZERO CALORIE, FREE OF ALL SWEETENERS, FLAVORINGS, ADDITIVES AND PRESERVATIVES.
KOLLO TEAS ARE COLD-BREWED FROM WHOLE TEA LEAVES, NEVER CONCENTRATE OR POWDER. AS A RESULT, NATURAL TEA LEAVE SEDIMENT MAY BE PRESENT AND SHOULD DISSIPATE UPON SHAKING.
WE ENDEAVOR TO PROVIDE THE FRESHEST POSSIBLE PRODUCT TO OUR CONSUMERS, AND SUGGEST CONSUMING KOLLO TEAS WITHIN 6-MONTHS OF PURCHASE (REFRIGERATED & UNOPENED). PLEASE REFER TO THE “BEST BY” DATE ON EACH BOTTLE FOR MORE DETAILED INFORMATION.
TEA LEAF SOURCING: WE BELIEVE THAT THE BEST TEAS IN THE WORLD COME FROM GROWERS WHO HAVE AN ACTIVE ROLE IN SETTING THEIR COLLECTIONS, PRICES AND LABOR PRACTICES. KOLLO TAKES EFFORTS TO PARTNER WITH GROWERS WHO PASS ON THEIR LAND TO FUTURE GENERATIONS, AND THUS ARE NOT INCENTIVIZED TO UTILIZE PESTICIDES TO INCREASE CROP YIELD FOR SHORT-TERM GAIN, BUT INSTEAD CONSIDER THE SUSTAINABILITY OF THE LAND THEY CULTIVATE AND BIODIVERSITY OF THE SURROUNDING ENVIRONMENT.
KOLLO HAS PARTNERED WITH LOS ANGELES-BASED LA COMPOST AND COMPOSTABLE LA TO PROVIDE OUR RAW, HYDRATED, TEA LEAVES TO THE LOCAL LOS ANGELES COMMUNITY COMPOSTING PROGRAMS AFTER BREWING. COMPOSTING REDUCES FOOD WASTE AND HELPS BUILD HEALTHY SOIL.
KOLLO BOTTLES ARE FULLY RECYCLABLE AND DESIGNED WITH RE-USE IN MIND. WE ENCOURAGE CONSUMERS TO FIND A UNIQUE USE FOR THE BOTTLES AFTER USE SUCH AS A FLOWER VASE, OR REUSE FOR YOUR FAVORITE BEVERAGE OR WATER ON THE GO.
FOR FURTHER INFORMATION OR ADDITIONAL ENQUIRIES, PLEASE EMAIL INFO@THEKOLLO.COM
Effective date: January 1, 2023
California Notice of Collection of Personal Information: We collect the categories of personal information listed below under “Personal Information We Collect” for the purposes described below under “How We Use Your Personal Information.” To learn more about your California privacy rights, including on how to submit a request to opt out of the sale or sharing of your personal information, please scroll down to “Your California Privacy Rights.”
This policy covers our treatment of information that identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”) in connection with our Services. It applies to all KOLLO consumers and to all KOLLO platforms, including our mobile apps, website (theKOLLO.com and subdomains), features, content, products, email distribution lists, and other services offered by KOLLO (collectively, the “Services”). Please remember that your use of the Services is also subject to our Terms of Service. This policy does not apply to the practices of third parties we don’t own or control unless specifically stated.
2. Personal Information We Collect
When information identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, we refer to it as “Personal Information.”
Personal Information we collect includes the following categories:
- Identifiers/Contact Information: We may collect your name, postal and e-mail address, phone number, and unique identifiers that may identify your device or browser.
- Commercial Information: We may collect your purchase and usage history, and goods and service preferences, including payment information used for purchases.
- Internet or other Electronic Network Activity Information: We may collect your IP Address, web/app browsing and search history related to our Services, and information regarding your interaction(s) with the Services or ads.
- Geolocation Data: We may collect data about the location of the device you use.
- Profile Inferences: We may collect inferences that we draw from your Personal Information and web activity to create a personalized profile so we can better identify goods and services that may be of interest.
When you use our Services, we collect and receive Personal Information in various ways. As provided in more detail below, we collect Personal Information provided by you, collected automatically through cookies and related technologies, and from third parties.
2.1. Personal Information You Provide Us
You provide us with Personal Information when filling out online forms, setting up your account, posting reviews, or communicating with us. In addition, if you connect a social network you belong to (such as Facebook, Instagram or Tik Tok) to your KOLLO account, you authorize these social networks to share your information with us.
2.2. Personal Information We Collect Automatically
Similar to most other online services, we and our service providers automatically collect Personal Information when you use our Services, through cookies and related technologies collected from your web browser, computer, or mobile devices. We use this information to improve and troubleshoot the Services, as explained below.
Technology Information. We receive information about how you are accessing our Services, such as your device type, IP address, operating system, and what settings you have enabled. Your device, browser, and software settings affect what information your device or browser makes available to us.
Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the Services and interact with KOLLO advertisements, to make your KOLLO experience secure, to improve your site experience, to serve you better ads on other sites, and to save your preferences. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people.
2.3. Personal Information We Collect from Other Third Parties
Personal Information we collect from third parties may include:
Personal Information collected by third parties through the Services. We may collect Personal Information from third-party sources for business and commercial purposes to support core functions of our Services and to enhance your KOLLO experience. For example, we may collect information about your participation in third party programs that provide things such as payment, transaction, and fraud detection information, and information you allow us to collect from your social media profiles, including demographic and market segment information.
Personal Information collected from service providers. Our service providers also may collect and use Personal Information to assist us with our business operations. For example, they may collect information about your browser, operating system, basket contents, browsing history, time zone, browser language, page performance, and debug information, used to help us troubleshoot and resolve any issues you are experiencing with our Services.
3. How We Use Your Personal Information
- To verify your identity.
- To provide the Services to you, including to provide you with customer support, respond to your requests, and communicate with you about the Services.
- To provide, support, personalize, and develop our Services.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, payments and prevent transactional fraud. We may also save your Personal Information to facilitate new product orders or process returns.
- To comply with legal requirements, or respond to law enforcement requests and as required by applicable law, court order, or governmental regulations, including responding to a court order, summons, or warrants.
To address fraud or unlawful activity, enforce our policies, exercise or defend legal claims, protect against harm to our rights, property, interest or safety of the rights, property, interests or safety of you, third parties, or the public as required or permitted by the law. Such processing may also include the following commercial purposes:
- To personalize your experience using the Services and to deliver product offerings relevant to your interests, including targeted offers and ads through our Services, third-party sites, and via email (with your consent, where required by law).
For testing and quality assurance, research, analysis, and product development, including to develop and improve our Services and help you troubleshoot any issues with the ServicesWe may also process your personal information as necessary to provide the Services or with your consent. We may create aggregated and other anonymous data from your Personal Information that can no longer be used to identify you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business. We may also combine the Personal Information we receive from and about you. We may also de-identify or aggregate information so it is no longer Personal Information.
4. How, With Whom, and Why We Share Your Personal Information
4.1. Sharing of Personal Information by You
4.2. Sharing of Personal Information By Us
We may share Personal Information as follows:
With our service providers. We may share your Personal Information with service providers that provide business or technical support functions to us. This includes service providers that, among other things, help us maintain and service your account, process or fulfill your orders, provide you customer service, verify your identity, and detect and prevent fraud.
With other third parties. Your Personal Information may also be shared with our sponsors, partners, advertisers, advertising networks, advertising servers, and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information.
With law enforcement and other third parties to ensure compliance and safety. We may access and disclose your Personal Information to respond to subpoenas, judicial processes, or government requests and investigations, in connection with an investigation on matters related to public safety, or as permitted or otherwise required by law.
We may disclose your Personal Information to protect the security of our Services, servers, network systems, and databases. We may also share Personal Information (a) if disclosure would mitigate our liability in an actual or threatened lawsuit; (b) as necessary to protect our legal rights and those of our users, business partners, or other interested parties; (c) to enforce our agreements with you; and (d) to investigate, prevent, or take action regarding suspected illegal activity, fraud, or other wrongdoing.
With your consent or at your request. We also may share your information as disclosed to you at the time of collection.
5. Storing and Protecting Your Personal Information
We retain Personal Information where we have an ongoing legitimate business need to do so, including for the reasons listed in Section 4.2. If this is not possible (for example, because it is stored in backup archives), we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records. While we make commercially reasonable efforts to protect your Personal Information from unauthorized access, we cannot guarantee complete security. You use the Services and provide us with your Personal Information at your own risk.
KOLLO reserves the right to take any and all action it deems necessary or reasonable to maintain the security of the Services and your account, including without limitation terminating your account, changing your password, or requesting information to authorize transactions on your account. KOLLO will treat access to the Services through your account as authorized by you. KOLLO will not be held liable to you for any liabilities or damages resulting from or arising out of any action or inaction of KOLLO under this provision.
6. Third-Party Links
Our Services, particularly our website, app and promotional emails may contain links to third-party websites and services. For example, if you are looking at a product, we may have a link to the manufacturer’s website. Linked third-party websites and services may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
7. Your Rights and Choices Regarding Your Personal Information
7.1. All Users
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of our Services.
Push Notifications. You can opt out of receiving push notifications through your electronic device settings (i.e. phone, tablets etc.). Please note that opting out of receiving push notifications may impact your use of our Services (such as receiving a notification that your order has shipped).
Account Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of our Services, such as certain product recommendations features. However, you will still be able to order and complete a transaction on our website.Your web browser(s) has settings to modify your cookie settings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.
Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. Our Services do not currently support Do Not Track requests at this time.
Even if you opt out, you will still receive advertising from KOLLO. You may also still receive advertising from us that is not customized based on your usage information.
Deleting Your Account. You may request termination of your account or deletion of certain information by emailing at help@KOLLO.com. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to safety or fraud, or due to legal obligations. KOLLO reserves the right to request that you provide information to confirm your identity. We may not be able to correct or delete information shared with third parties. Pursuant to applicable law, we may be entitled to refuse to act on the request. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to notify you about the recall of a product you purchased. When we retain such data, we do so in ways designed to prevent its use for other purposes. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
7.2. California Residents
Your California Privacy Rights
If you are a California resident, you may take advantage of the following rights:
- Access: You may request, up to two times each year, that we disclose to you the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information and/or the specific pieces of personal information that we have collected about you.
- Deletion: You may request that we delete your personal information that we have collected from you. We may not be able to fulfill your request if a statutory exception applies, such as if we need to maintain your information to provide a good or service requested by you, to detect or protect against fraud or illegal activity, to exercise our rights, or to comply with our legal obligations.
- Correction: You may request that we correct inaccurate Personal Information that we may maintain about you, subject to appropriate verification.
- Right to Opt-Out of Sale or Sharing of Personal Information: You have the right to opt-out of the “sale” or “sharing” of your Personal Information, as such terms are defined in California privacy laws. This means that, if you opt out, going forward, we will not sell or share your Personal Information with such third parties to use for their purposes, including cross context behavioral advertising, unless you later direct us to do so.
Opt-Out Requests. To opt out of the sale or sharing of your Personal Information, please contact us at help@KOLLO.com.
8. Children’s Data
We do not knowingly collect, sell, share, or solicit Personal Information from anyone under the age of 16. If we learn that we have collected Personal Information from a child under age 16, we will use reasonable attempts to delete that information. If you believe that a child under 16 may have provided us Personal Information, please contact us at help@KOLLO.com.
10. What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to help@KOLLO.com, and we will try to resolve your concerns.
TERMS OF SERVICE
Last Updated: January 1, 2023
Welcome to KOLLO!
These Terms of Service (“Terms”) govern your use of the KOLLO website www.theKOLLO.com (the “Site”), any KOLLO mobile application (the “App” and together with the Site, the “Platform”), and any features, content, products and other services offered by KOLLO (collectively, the “Services”). THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS, PROHIBITS CLASS ACTION CLAIMS, AND SECTION 17 AND SECTION 21 LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES.
The Platform and Services are owned by The KOLLO Group, Inc., its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. We grant you a personal, limited, non-transferable, nonexclusive license to access and use the Platform and Services. We reserve the right, in our sole discretion and without notice to you, to revise the products and offers available on the Platform or the Services and to change, suspend or discontinue any aspect of the Platform or Services and we will not be liable to you or to any third party for doing so.
You agree that by placing an order or purchasing a subscription on the Platform, you are agreeing to these Terms and entering into a binding contract with KOLLO. You agree to pay all charges that may be incurred by you or on your behalf through the Services, at the price(s) in effect when such charges are incurred, including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions (as such term is defined in Section 9 below).
If you have any questions about these Terms or need assistance, we encourage you to visit our Contact Us page to connect with us.
Section 1 – Use of Services
You may use the Services only for your own non-commercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Services and are responsible for the consequences of such communications. Any other use of the Services requires the prior written consent of KOLLO. You may not otherwise copy, modify, or distribute the contents of the Services without the prior written consent of KOLLO. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Services, in whole or in part.
You may not use the Services for any of the following purposes:
- Posting, communicating or transmitting any material that infringes on any intellectual property, publicity, or privacy right of another person or entity;
- Engaging in any harassing, threatening, intimidating, predatory, or stalking conduct;
- Posting any information which is untrue, inaccurate, or not your own;
- Using or attempting to use another user’s account without authorization from such user and KOLLO;
- Using the Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services or that could damage, disable, overburden, or impair the functioning of the Site, the App, and Services in any manner;
- Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation;
- Attempting to interfere in any way with the Platform, KOLLO’s network security, or attempting to use the Services to gain unauthorized access to any other computer system;
- Using the Services to drop ship merchandise to third parties;
- Purchasing in bulk for resale;
- Purchasing products for commercial use or in connection with distribution via a commercial meal service (e.g. school cafeteria; school snacks, etc.); and
- Using the Service or shipping products outside the United States.
Section 2 – Payment Options
You may make a one-time purchase, or you may purchase our products on a regular basis or through a subscription. The Subscription provides shipments delivered to you at different intervals elected by you (such as weekly or monthly) (the “Subscription Interval”).
When you purchase a Subscription, you will be charged the Subscription cost, plus any applicable taxes, and other charges such as customs or import duties (“Subscription Fee”), at the beginning of your Subscription and each Subscription Interval thereafter, at the then-current Subscription Fee, using the Payment Information you have provided until you cancel your Subscription. By agreeing to this Agreement and electing to purchase a Subscription, you acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription by you or Company. Your Subscription continues until cancelled by you or we terminate your access to or use of the Services or Subscription in accordance with this Agreement. Please note that Subscriptions are only available within the United States.
Cancellation of a Subscription
Subject to Recharge’s terms of service, you may cancel a Subscription by following the cancellation instructions after purchasing a Subscription. YOU WILL NOT BE ABLE TO RECEIVE A REFUND OF YOUR PRE-PAID SUBSCRIPTION FEE FOR THE APPLICABLE SUBSCRIPTION PERIOD THAT HAS STARTED. You may cancel your Subscription at any time, but please note that such cancellation will be effective at the end of the then-current Subscription period. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period. If you cancel, your right to receive purchased items through Subscription will continue until the end of your then current subscription period and will terminate without further charges. To the extent there is a conflict or inconsistency between this paragraph and Recharge’s terms of service, Company will work with you in good faith to resolve any cancellation matters.
If something unexpected happens in the course of completing a Transaction, we reserve the right to cancel your Transaction for any reason; if we cancel your Transaction we’ll refund any payment you have already remitted to us for such Transaction. For more information on our cancellation and return policies, please visit our cancellation and returns webpage on our Site.
Order Cancellations or Refusals
You understand that we may be unable to accept certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some reasons that may cause your order to be canceled include limited stock of our products available for purchase, errors in product or pricing information, or issues of verification or accuracy related to your Payment Information. We may also require additional verifications or information from you before accepting any order. We will notify you if any or all of your order is canceled or if additional information is required for us to accept your order.
We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order was submitted and accepted). In the event that a product sold is mistakenly listed at an incorrect price or an incorrect amount is charged to your payment card, KOLLO reserves the right to refuse or cancel any orders placed for the product, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged for the purchase and your order is cancelled, KOLLO shall issue a credit to your payment method account.
Section 3 – Prices
Prices for Services and any products made available through the Services are subject to change without notice. Prices do not imply or guarantee that a customer cannot purchase the product at a lower cost with a different vendor, and may not reflect the prevailing market price of a product. We do not guarantee the accuracy of such materials and information. All prices and savings, are subject to change at any time without notice. Although we make efforts to maintain the accuracy of information maintained on our Platform, including pricing information and product details, we may occasionally make errors in the stated prices on the Platform. If there is an error, we will in our discretion attempt to correct the mistake.
Section 4 – Your Consent to Receive Emails, Text Messages & Other Communications
You expressly consent to receive and accept communications from KOLLO, including via e-mail, push notifications, text messages (together, “Communications”) or other comparable means at any of the e-mail addresses and/or telephone numbers you provide. You agree that we may send such Communications for any transactional, customer service, orders, or other account- or order-related matters, and, as applicable, for advertising, marketing or promotional purposes or other purpose you requested or consented too (i.e. out of stock reminders). The messaging frequency will vary. If you consent to receive marketing-related text messages, YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE MARKETING TEXT MESSAGES AS A CONDITION OF PURCHASING ANY GOODS OR SERVICES. IF YOU WISH TO OPT OUT OF KOLLO MARKETING COMMUNICATIONS OR TEXT MESSAGES FROM US, YOU AGREE TO OPT OUT BY FOLLOWING ANY UNSUBSCRIBE INSTRUCTIONS PROVIDED TO YOU IN THOSE COMMUNICATIONS. EVEN IF YOU OPT OUT OF MARKETING COMMUNICATIONS OR TEXT MESSAGES, WE MAY STILL SEND YOU OTHER ESSENTIAL COMMUNICATIONS DIRECTLY RELATED TO YOUR ACCOUNT OR ORDERS. In response to our text messages, you may Reply HELP for help. Reply STOP to unsubscribe. Standard text messaging and data charges will apply to text messages we may send.
Section 5 – Promotions and Offers
From time to time, we may provide promotions or offers for qualified customers (“Promotions”), such as sales, special discounts and free gift with purchase. Promotions may be subject to separate terms and conditions. In addition, for some products and services exclusions may apply. All Promotions are valid through their stated expiration dates, may be limited to specific quantities, are valid while supplies last, are limited to quantities on hand, are limited to one per customer, are not applicable towards the purchase of gift cards or memberships, and may not apply to certain merchandise. Any required spend amount refers to the purchase price of eligible products and does not include tax. Certain exclusions or other restrictions may be determined and communicated by KOLLO in its sole discretion. No substitutions or cash redemption is available. KOLLO reserves the right to make the final decision with respect to any redemption or fulfillment of any Promotion in its sole discretion. You agree to abide by the terms and conditions of any Promotion and acknowledge that circumvention of the terms and conditions of any such Promotion is an unauthorized or fraudulent act. You will be liable for damages caused by any such unauthorized or fraudulent act, and KOLLO reserves the right to charge the payment method in your account an amount equal to such damages. All Promotions are subject to cancellation or modification at any time.
Section 6 – Gift Cards & Gift Memberships
The KOLLO eGift Card (also known as an “eGift” or “Gift Card”) program allows a person (“gifter”) to purchase and send a virtual KOLLO Gift Card to another person (“recipient”). You may choose to gift shopping credits to be used on the Platform or to gift a Membership, or both. You can complete your purchase using a credit card, debit card, or other electronic payment methods. Your eGift will be delivered the same day to the recipient, provided that your payment form is approved, or at a future date chosen by the gifter. Recipients of gift memberships must redeem the gift in order to enroll in the membership. All eGift recipients must have a valid credit card or PayPal account to redeem their gift. For privacy reasons, we’re unable to notify the gifter if a recipient has received or redeemed their eGift; however, we encourage gifters to check with recipients directly. The value of eGifts are not transferable to another payment method.
Section 7 – Accuracy, Completeness, and Timeliness of Information
Accuracy, Completeness, and Timeliness of General Information
We are not responsible if information made available on the Services is not accurate, complete, or current. All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Services are subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession,
Accuracy of Billing and Account Information
When you sign up for a Subscription or purchase any product or service made available through the Services (each such purchase, a “Transaction”), you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other information, including your email address and credit card account information, expiration dates and shipping address, so that we can complete your Transactions and contact you as needed.
We shall have the sole discretion to modify any orders that you have placed through the Services, and refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any Transaction. Verification of information may be required prior to the acknowledgment or completion of any Transaction.
Section 8 – Additional Terms and Conditions; Risk of Loss; Return Policy
Additional Terms & Conditions
You agree that additional terms and conditions may apply to specific products, orders, or use of certain portions of the Services, including with respect to ordering and shipping policies, which Additional Terms are made part of these Terms by reference. If there is a conflict between these Terms and the Additional Terms, the Additional Terms shall control.
Risk of Loss
All purchases of physical items from KOLLO are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (i.e delivery services, such as Federal Express, USPS, etc).
As an online market, we rely on shipping to service our members and due to our commitment to reducing our carbon footprint, we do not accept returns of any item once it ships.
Section 9 – Optional Tools or Links
We may provide you with access to third-party tools or links over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. Any use of optional tools or links is entirely at your own risk and discretion, and we shall have no liability whatsoever arising from or relating to your use of such optional third-party tools.
Section 10 – User Comments, Feedback, and other Submissions
If you send to us user-generated content, such as photos, videos, creative ideas, testimonials, suggestions, proposals, plans, or other materials (exclusive of your personally identifiable information), whether online (via our website or any of our social media accounts (Facebook, Instagram, etc), by email, postal mail, text message or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use those Comments in any medium. We are and shall be under no obligation (a) to maintain any Comments in confidence; (b) to pay compensation for any Comments; or (c) to respond to any Comments.
We may but have no obligation to monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that: (i) your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right; and (ii) we disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You are responsible for all Comments you contribute in any manner to the Services, and you represent and warrant that you have all rights necessary to do so, in the manner in which you contribute them. You are responsible for all your activity in connection with the Services, and you agree that we may take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
Section 11 – Services Not for Minors
The Services are not targeted toward or intended for use by anyone under the age of 16. By agreeing to these Terms, you represent that you (a) are 16 years of age or older, (b) are a legal resident of the United States, (c) have not been previously suspended or removed from the Services, or engaged in any activity that could result in suspension or removal from the Services, and (d) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.
Section 12 – Copyright Infringement
If you believe that material or content residing on or accessible through the Services infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the following information to KOLLO’s Designated Agent, whose contact details are listed below:
- A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
- Identification of works or materials being infringed;
- Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that KOLLO is capable of finding and verifying its existence;
- Contact information about the notifier including address, telephone number, and email address;
- A statement that the notifier has a good faith belief that the material identified is not authorized by the copyright owner, its agent, or the law; and
- A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.
Upon receipt of a proper notice of copyright infringement, we reserve the right to:
- remove or disable access to the infringing material;
- notify the content provider who is accused of infringement that we have removed or disabled access to the applicable material; and
- terminate such content provider’s access to the Services if he or she is a repeat offender.
Please contact KOLLO’s Designated Agent at the following address:
The KOLLO Group, Inc.
Attn: General Counsel
242 N. Avenue 24, #247
Los Angeles, CA 90031
Section 13 – Personal Information
Section 14 – Disclaimer – No Professional Advice
Any information provided by us regarding the products or otherwise (e.g. product descriptions, promotional videos, blog posts, or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Services. Use of the Services is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts, and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate.
YOU SHOULD ALWAYS SPEAK WITH A HEALTHCARE PROFESSIONAL BEFORE TAKING ANY DIETARY, NUTRITIONAL, HERBAL, OR HOMEOPATHIC SUPPLEMENT OR EVEN CERTAIN FOODS. KOLLO does not warrant and shall have no liability for information provided in the Services regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. The claims made about specific nutrients or products have not been evaluated by the FDA. Dietary supplements are not intended to diagnose, treat, cure or prevent disease.
Section 15 – Taxes
Your total price will include the price of the product plus any applicable sales tax; such state and local sales taxes are based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states where goods sold over the Internet are taxable.
Section 16 – Prohibited Uses
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Services or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet; or (l) in a manner inconsistent with, or in violation of, these Terms. We reserve the right to terminate your use of the Services or any related website for any reason, in our sole discretion and with or without notice to you.
Section 17 – Disclaimer of Warranties; Limitation of Liability
KOLLO attempts to display information on the Services as accurately as possible. However, KOLLO does not guarantee or make any representations or warranties concerning any content contained in or accessed on the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. THE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION (i) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT (ii) ANY WARRANTIES THAT ARISE FROM TRADE USAGE, OR (iii) THAT THE USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
EXCEPT IN CASES OF WILLFUL MISCONDUCT AND RECKLESS CONDUCT ON THE PART OF KOLLO, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL KOLLO BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES OR PRODUCTS, OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED FROM KOLLO, OR FROM EVENTS BEYOND KOLLO’S REASONABLE CONTROL, SUCH AS SITE INTERRUPTIONS, DELETIONS OF FILES OR EMAILS, ERRORS OR OMISSIONS, DEFECTS, BUGS, VIRUSES, TROJAN HORSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO KOLLO’S RECORDS, PROGRAMS OR SYSTEMS), REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED) OR ANY OTHER LEGAL OR EQUITABLE THEORY (EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF KOLLO ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES OR PRODUCTS EXCEED THE AMOUNT PAID FOR SUCH PRODUCTS OR EXCEED THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO KOLLO IN CONNECTION WITH THE SERVICES IN THE PRECEDING TWELVE (12) MONTH PERIOD. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE KOLLO’S SOLE LIABILITY AND OBLIGATION, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY.
THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE DIRECTLY AND PROXIMATELY CAUSED BY PRODUCTS YOU PURCHASE FROM US, OR FOR OUR FRAUD, GROSS NEGLIGENCE, OR INTENTIONAL, WILLFUL, MALICIOUS, OR RECKLESS MISCONDUCT.
THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN KOLLO AND YOU.
Section 18 – Indemnification
You agree to indemnify and hold KOLLO and its affiliates, directors, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including attorneys’ fees) arising from or in any way related to any third-party claims relating to (a) your illegal use of the Services (including any actions taken by a third party using your account), (b) your violation of these Terms, (c) your posting of any defamatory or infringing content on the Site or App, and (d) your violation of any third-party rights in connection with your use of the Services. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).
Section 19 – Assignment
Section 20- Termination
The obligations and liabilities incurred prior to the use of our Services shall survive the termination of these Terms for all purposes. Account termination may result in deletion of any content associated with your account, so keep that in mind before you decide to terminate your use of the Services.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate your Membership and access to the Services at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
Section 21 – Dispute Resolution and Arbitration Agreement
PLEASE READ THE FOLLOWING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH KOLLO AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL.
Except for any disputes, claims, suits, actions, causes of action, demands or proceedings arising out of or related to these Terms, the Services or products sold on the Services, or to your relationship with KOLLO (collectively, “Disputes”) in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and KOLLO agree (a) to waive your and KOLLO’s respective rights to have any and all Disputes arising from or related to these Terms, or the Services, content or products, resolved in a court, and (b) to waive your and KOLLO’s respective rights to a jury trial. Instead, you and KOLLO agree to arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court).
No Class Arbitrations, Class Actions or Representative Actions: You and KOLLO agree that any Dispute arising out of or related to these Terms, the Services or products sold on the Services is personal to you and KOLLO and that such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action, or any other type of consolidated or representative proceeding. KOLLO and you further agree to not participate in any class, consolidated or representative proceeding (existing or future) brought by any third party arising out of or relating to any dispute with a third party. These limitations and waiver of class, consolidated, or representative proceedings shall apply to any claims asserted by you against any present or future parent, subsidiary or affiliated company of KOLLO, and shall survive any termination of your account or the Services.
If it is determined that the limitations and waiver of class, consolidated, or representative proceedings set forth in this section title are void or unenforceable for any reason or that arbitration can proceed on a class, consolidated, or representative basis, then the Disputes will not be subject to arbitration and must be litigated in federal court located in Los Angeles, California.
If any other clause in the limitations and waiver of class, consolidated, or representative proceedings set forth in this section title are found to be illegal or unenforceable, that specific clause will be severed from this section, and the remainder of its provisions will be given full force and effect.
Notice; Informal Dispute Resolution
You and KOLLO agree that each party will notify the other party in writing of any arbitrable or small claims Dispute within six (6) months of (i) the date it arises or (ii) the date they knew or should have known, so that the parties can attempt in good faith to resolve the Dispute informally. Notice to KOLLO shall be sent by certified mail, courier or email to KOLLO, Inc., Attn: General Counsel, 242 N Avenue 25, #247, Los Angeles, CA 90031.Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your KOLLO account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent electronically. If you and KOLLO cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or KOLLO may, as appropriate and in accordance with this Section, commence an arbitration proceeding or, to the extent specifically provided for above, file a claim in court.
EXCEPT FOR DISPUTES IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY, YOU AND KOLLO AGREE THAT ANY ARBITRABLE DISPUTE MUST BE COMMENCED OR FILED BY YOU OR KOLLO WITHIN ONE (1) YEAR OF THE DATE THE DISPUTE AROSE, OTHERWISE THE UNDERLYING CLAIM IS PERMANENTLY BARRED (WHICH MEANS THAT YOU AND KOLLO WILL NO LONGER HAVE THE RIGHT TO ASSERT SUCH CLAIM REGARDING THE DISPUTE).
You and KOLLO agree that any arbitration will be conducted confidentially in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. The arbitration will be conducted via telephonic/video hearing in a manner consistent with the JAMS rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in, respectively, Los Angeles County, California, or the Central District of California to enter judgment upon any award.
As limited by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), these Terms and the applicable JAMS rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. And, the arbitrator’s decision or award in one person’s or entity’s case can only impact the person or entity that brought the claim, not other KOLLO users, and cannot be used to decide other disputes with other users.
You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the Terms by writing to: KOLLO, Inc., Attn: Legal Department, 242 N Avenue 25, #247, Los Angeles, CA 90031. The opt out notice must include your full name and email address and clearly indicate your intent to opt out of binding arbitration.
Subject to the section title “No Class Arbitrations, Class Actions or Representative Actions,” above, if any part or parts of this Arbitration Agreement in this Section are found to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.
Section 22 – Choice of Law and Venue
These Terms and your relationship with KOLLO are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any Disputes arising from or relating to these Terms, the Services or products sold on the Services, or to your relationship with KOLLO shall be finally settled in arbitration in Los Angeles County, California, in English to the extent required by Section 26. The arbitration will be conducted via telephonic/video hearing in a manner consistent with the JAMS rules. The parties agree to exclusive jurisdiction and venue in the state or federal courts located in, respectively, Los Angeles County, California, or the Central District of California to resolve any Disputes not subject to arbitration as set forth in Section 26—i.e., those either party seeks to bring as an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property. You and KOLLO agree that these Terms affect interstate commerce and that the enforceability of Sections 20 and 21 shall be both substantively and procedurally governed by and construed and enforced in accordance with the FAA, to the maximum extent permitted by applicable law.
Section 23 – Miscellaneous
The failure of either you or KOLLO to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Section 24 – Contact Information
Questions about the Terms should be sent to us at:
The KOLLO Group, Inc.
242 N Avenue 25, #247
Los Angeles, CA 90031
Attn: Member Services